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Privacy Policy

A legal disclaimer

Last updated: 24th Nov 2025
 

By using our website and services, you agree to the following disclaimer.

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1. General Information Only

All information on this website is provided for general guidance only. While we make reasonable efforts to ensure accuracy, Stellaxis Exterior Services makes no guarantee that the information is complete, up-to-date, or applicable to every situation.

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2. No Professional Advice

Nothing on this website constitutes:

  • engineering advice

  • structural advice

  • legal advice

  • waterproofing advice

  • building compliance advice

Customers are responsible for confirming whether pressure washing or drone cleaning is safe or suitable for their specific building materials.

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3. Service Risks & Conditions

Pressure washing and drone cleaning involve risk. Customers acknowledge that:

  • Exterior surfaces may have pre-existing weaknesses not visible prior to cleaning

  • Cleaning may reveal underlying damage already present

  • Access restrictions or weather may affect service time or feasibility

  • Drone operations follow CASA regulations and may be delayed due to wind or airspace limitations

We take every reasonable precaution, but we are not liable for pre-existing damage, structural failure, or conditions outside our control.

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4. External Links

We are not responsible for the content, accuracy, or safety of any third-party websites linked from this site.

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5. Limitation of Liability

To the fullest extent permitted by Australian law:

  • We exclude all warranties, express or implied

  • We are not liable for any loss, damage, or injury resulting from the use of our website or services

  • Liability is limited to the re-performance of services or a refund as required by the Australian Consumer Law (ACL)

 

6. No Guarantee of Service Availability

Drone cleaning services may be suspended due to:

  • wind or weather

  • CASA airspace restrictions

  • equipment malfunction

  • safety concerns

We reserve the right to refuse or reschedule services at our discretion.

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7. Intellectual Property

All images, logos, branding, videos, drone content, and wording on this website are the property of Stellaxis Exterior Services and may not be used without permission.

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8. Contact

For questions or concerns, contact us at:

📧 info@stellaxis.com.au
📍 NSW, Australia

Privacy Policy 

Last updated: 25th Nov 2025
 

Stellaxis Exterior Services (“we”, “us”, “our”) provides pressure washing, drone façade cleaning, and related exterior services across NSW. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
 

1. Information We Collect

We may collect the following information when you use our website, submit a booking, or engage our services:

Personal Information

  • Name

  • Email address

  • Phone number

  • Residential or business address

  • Service location and access details

Technical & Website Data

  • IP address

  • Browser type and device type

  • Cookies and tracking data

  • Website behaviour (analytics)

Service-Related Information

  • Photos or videos of areas requiring cleaning (provided by you or captured by our drone during assessment)

  • Invoices, quotes, service records

  • Payment confirmations (processed via third-party providers; we do not store credit card details)
     

2. How We Use Your Information

We use your information to:

  • Provide quotes and perform services

  • Schedule bookings and communicate with you

  • Evaluate job site safety & access requirements

  • Improve our services and website

  • Send service reminders or updates

  • Comply with legal or regulatory obligations (e.g., CASA requirements for drone operations)
     

3. Drone Data & Imagery

As part of our drone cleaning operations, we may collect aerial images or video of building exteriors.

We strictly use drone-captured data for:

  • service planning

  • safety assessment

  • quality verification

  • insurance documentation (if needed)

We do not intentionally capture personal identifying information, and any incidental capture is deleted or securely stored.
 

4. Sharing Your Information

We may share your information with:

  • Insurance providers (if required)

  • CASA or regulatory bodies (only if legally required)

  • Payment processors (e.g., Stripe, Square, Wix Payments)

  • Subcontractors assisting with service fulfilment

  • Website and analytics providers (Wix, Google Analytics)

We do not sell, rent, or trade your personal information.
 

5. Storage & Security

We store information securely using encrypted systems and reputable service providers (including Wix).

We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure.
 

6. Cookies & Website Tracking

Our website (hosted on Wix) uses cookies to:

  • Analyse website traffic

  • Improve user experience

  • Remember preferences

You can disable cookies in your browser at any time.
 

7. Access & Correction

You may request access to, or correction of, your personal information by contacting us at:

📧 info@stellaxis.com.au
📞 0493 001 383
 

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for their content or privacy practices.
 

9. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always appear on our website.

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